Due to the perishable nature of flowers, we have a limited return and refund policy.

Returns

• Flowers and floral arrangements are non-returnable

• Returns are only considered if:

  • Incorrect item is delivered

  • Flowers are damaged at the time of delivery

Refunds & Replacements

• Issues must be reported within 24 hours of delivery

• Clear photo or video proof is required

• Once verified, we may offer:

  • A replacement product, or

  • A partial or full refund (case dependent)

Non-Refundable Items

• Customized or personalized flower arrangements

• Special occasion or made-to-order bouquets